September 16, 2024 at 2 p.m. central
Engagement can be extra challenging for those managing public sector and government social media pages. You want to grow your audience and reach your community, and you want people to care about your content, but more traction can sometimes mean more trolls. Between regulations and compliance, many government offices find themselves with questions about how to effectively manage moderation and engagement. Indeed, community management can be tricky.
In this free webinar, Social Assurance for Government’s Ben Pankonin welcomes October Social Media’s Lauren Fitzgerald–bringing together a one-two punch of unique expertise to help answer some key questions. Questions, like: What’s the best way to handle negative comments? Is it ever okay to hide or delete comments? What about spam? How can these actions be tracked and managed compliantly? And more.
We’ll cover as many questions as possible in our time together–from simple to complex, and everything in between. No question is off limits, so be sure to submit yours when you register.
Key Takeaways:
- Compliance and regulatory considerations for government social media moderators
- Processes and tools that can make community management easier
- Dos and don’ts for moderating government social media pages
- How to deal with trolls, scammers, and frequent flyers
